Terms of Service

Welcome! Thank you for choosing my services. By using this website and engaging with any of my services, you agree to these Terms and Conditions (the "Terms"), which outline our mutual rights and responsibilities.

Please also review my Privacy Policy to understand how your data is processed and safeguarded.

1. Tailored Training and Consultancy

You may commission my services for tailored training and consultancy on a half-day, full-day, or multiple-day basis.

  • Custom Agreements: All bespoke services and predesigned courses, including fees and payment terms, are agreed upon with each client before commencing the contract.

2. One-to-One Coaching

One-to-One coaching sessions are available for individual or multiple bookings.

  • Fees: Fees for agreed-upon sessions are payable in advance.

  • Rescheduling: 24-hour notice is required to reschedule an appointment.

  • Client Agreement: You will be asked to complete an agreement before the first session.

3. Events, Online Courses, and Webinars

Details of each event, course, or webinar are provided on the respective pages of this website.

  • Attendance and Agreement: Registering for an event indicates that you agree with the specific and general terms listed for that event.

  • Fees: Event fees are payable in advance.

  • Medical Responsibility: You are responsible for any medical fees in the case of illness or accident during an event.

4. Cancellation and Refund Policy

  • Provider Cancellations: If I cancel an event, I will refund your course fees in full. However, travel or accommodation costs will not be refunded.

  • Client Cancellations:

    • If you cancel up to one week before the event start date, I will refund your payment minus a £10 administrative fee or transfer your booking to a future event.

    • If you cancel less than one week before the start date, I am happy to transfer your booking to a future training.

5. Disclaimer

My services, which include coaching and training, are designed to promote personal growth and may challenge participants on a mental, emotional, or relational level.

  • Purpose of Services: My services are educational and not a substitute for medical or psychological care. I am a Certified Nonviolent Communication (NVC) Trainer but not a psychologist, counsellor, or therapist.

  • Health and Support: If you have specific mental, physical health needs, or other concerns, please contact me to discuss whether additional support might be advisable.

By engaging with my services, you acknowledge that:

  1. My services do not replace medical advice, and you assume full responsibility for any actions you choose to take as a result of engaging with my services.

  2. Your contact information, session notes, and purchase history are stored electronically and securely. These records are confidential and will not be shared with unauthorised third parties.

6. Dissatisfaction with Services

I aim to offer services that embody equality, respect, care, and inclusiveness.

  • Feedback Welcomed: I value feedback as a means to learn and enhance my offerings. If any aspect of my service does not meet your expectations, please let me know. I am committed to genuinely listening and understanding your feedback, even if it is challenging to hear.

7. Testimonials

If you appreciate my services, please consider providing a testimonial that I may share on my website or in publications. Your referrals are always appreciated!

Last Updated: 5th November 2024